Lead, Account Management (Jakarta based)

Join Agoda, a leading global online travel platform, as a Lead, Account Management based in Jakarta. In this pivotal role, you will drive strategic growth initiatives, lead a high-performing team, and expand Agoda's market presence in Indonesia. This is a unique opportunity to leverage your expertise in account management and strategic partnerships to grow Agoda's business in the dynamic Indonesian market.

As a Lead, Account Management at Agoda, you will be responsible for developing and executing comprehensive account management strategies to drive revenue growth and customer satisfaction. You will work closely with internal teams and external partners to ensure seamless collaboration and deliver exceptional service to our clients. With a strong focus on data-driven decision making, you will analyze market trends and customer behavior to identify opportunities for growth and innovation.

Agoda is a global leader in online travel, offering a comprehensive range of travel solutions to millions of customers worldwide. With a strong presence in Indonesia, Agoda is committed to providing innovative and reliable travel services to meet the diverse needs of travelers. Join us and be part of a dynamic and fast-paced environment where your contributions will make a real impact on the travel industry.

📋 Tanggung Jawab Pekerjaan

• Develop and implement account management strategies to drive revenue growth and customer satisfaction.
• Lead a high-performing team of account managers, providing guidance, mentorship, and performance coaching.
• Build and maintain strong relationships with key clients and stakeholders to foster long-term partnerships.
• Analyze market trends and customer behavior to identify opportunities for growth and innovation.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless alignment and execution of account management strategies.
• Monitor and report on key performance indicators (KPIs) to track the success of account management initiatives.
• Stay up-to-date with industry trends and best practices in account management to drive continuous improvement.
• Represent Agoda at industry events, conferences, and networking opportunities to strengthen the company's brand and market presence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8 years of experience in account management, with a proven track record of driving revenue growth and customer satisfaction.
• Strong understanding of the travel industry and the ability to leverage industry knowledge to build successful client relationships.
• Excellent communication, negotiation, and interpersonal skills to effectively engage with clients and stakeholders.
• Proficient in using CRM software, such as Salesforce or HubSpot, to manage client relationships and track performance metrics.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Strong analytical and problem-solving skills to identify opportunities and address challenges in account management.
• Ability to travel frequently to meet with clients and attend industry events.

🛠️ Keahlian

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