Customer Support Representative - Bali

Join Golden Dragon Motor Sales Corp as a Customer Support Representative in beautiful Bali! We are seeking a dedicated and customer-focused professional to provide exceptional service to our valued clients. In this role, you will be the first point of contact for inquiries, complaints, and feedback, ensuring a seamless customer experience. With a growing fleet of vehicles and a reputation for quality service, Golden Dragon Motor Sales Corp is the perfect place to build your career in the automotive industry.

As a Customer Support Representative, you will handle customer calls and emails, resolve issues efficiently, and maintain a high level of customer satisfaction. You will work closely with our sales and service teams to ensure that every customer's needs are met. This is an exciting opportunity to join a dynamic company that values its employees and offers professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and live chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution and maintaining customer satisfaction.
• Document and track customer interactions and complaints using our CRM system, Salesforce.
• Collaborate with the sales and service teams to ensure a seamless customer experience.
• Provide product and service information to customers, answering questions about vehicle features, warranties, and maintenance.
• Follow up with customers to ensure their satisfaction and address any ongoing issues.
• Stay updated on company policies, procedures, and product knowledge to provide the best possible service.
• Participate in training programs and continuous learning to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints with a high level of professionalism and empathy.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Knowledge of the automotive industry and vehicle features is beneficial.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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