Operational Staff - Administrative & Client Support

Join Rajawali Counseling Indonesia as an Operational Staff and play a pivotal role in ensuring smooth administrative and client service operations. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional client experiences.

Located in the vibrant city of Depok, our team is dedicated to providing top-notch counseling services, and we are looking for a proactive and efficient Operational Staff to join us. In this role, you will be responsible for managing daily administrative tasks, handling client inquiries, and ensuring that our operations run seamlessly. This is an excellent opportunity to grow within a supportive and innovative organization.

📋 Tanggung Jawab Pekerjaan

• Manage daily administrative tasks including scheduling, data entry, and document management using Google Workspace and Microsoft Office Suite.
• Provide excellent client support by answering inquiries, resolving issues, and ensuring client satisfaction.
• Coordinate with various departments to streamline operations and improve efficiency.
• Assist in organizing and participating in counseling sessions to ensure smooth execution.
• Maintain accurate and up-to-date records of client information and session details.
• Collaborate with the team to develop and implement new processes and procedures.
• Assist in training new staff members to ensure continuity and quality of service.
• Contribute to the overall success of the organization by supporting various initiatives and projects.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 2 years of experience in administrative or client support roles.
• Proven experience in using Google Workspace and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work well in a team and independently.
• Familiarity with counseling or related services is a plus.
• Knowledge of Indonesian language and English is a must.

🛠️ Keahlian

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